May 12, 2016
«Cut it» and Other Tips for UX Design
This is how we do it
At the prototyping stage of different products in our company we often say: "Let’s cut out all these unnecessary things, does the user really need all of them?”. It’s time to think about all elements in user interface, even about logically right elements. Will users take the same actions with them as we predict?
The UX guides for our company products are very minimalistic, nevertheless, all prototypes are reviewed two or more times in order to cut out any unnecessary elements.
Not all designers think like users
Normally users aren’t bothered that your interface has deep meaning. You have right layers, organization, right shadows, some elements come from the right, some from the left. They don’t care.
Here is an example. We were discussing some animations in one of our apps, regarding layers and navigation. One of the opinions was: “The user knows which layer they came from, and they understand that this additional screen will come from the right side”, but this not the case - they don’t care which side the screen comes from! If it comes from the left, then it must leave to the left. And that’s all. There are two fundamental points: the user likes and uses an app, or they don’t.
Does it look nice and work well for UI/UX design?
Here is one more case. We were making a remote control for one of our products and there was an icon on the button composed of 4 squares, It means that the user can go to the content catalogue. For about half a year I couldn't get it out of my head that this icon was the Microsoft logo. When I decided to solve this problem, I understood, that the user may not know or care about it at all. But this icon is the most suitable one for this case.
Remember, that you know a bit more than your users. Use it to understand them, and not for them to attempt to understand you.
There is no end for the product. Every product can be improved lots of times, it can continually get better and better by adding different features and so on. While you are creating a product, there is such a notion as MVP - Minimum Viable Product. It is a product which has just enough features to gather validating learning about the customer and its continued development.
Even when we make prototypes for mvp, we try to make them with as many features as we can, and then we cut from all sides anything that users won’t need, to make the product simplier and easier. We think a lot about different buttons and we try to make less screens so the user can achieve their goal faster.
If you doubt your prototype, look at it from different sides, check all user stories, cut all unnecessary things and try to think like the user.
Do users need all the information that is on the screen? This is a popular question for those companies who care about their product and their users. Yandex shows a good example of context. Yandex, first of all, is a technological company, so they try and show the great possibilities of their technology. In this case we are talking about searching. Regarding statistics, users rarely go beyond two pages of search results - basically they don’t care about the quantity of results. Many people don’t need this information. Yandex shows this result in the search input, but it’s very light and not intrusive.
Google offers the user the same information but it is more readable and they add the time in which the request has been processed. In this case, the Yandex search UI fits “design for people”.
Don’t try to show the user information that is useless or obvious. If you are making an online TV app and your potential user goes to recorded tv shows, then chooses an episode for a past date, there is no need to scream about it in video player. They know that they chose this old episode by themselves, you can give a small mention about it.
“Your user is not stupid”
Try to learn as many statistics of different apps as you can. Watch how people use their smartphones on the street, in transport, create pools in social networks and so on. All these things will help you to create one of the best user experiences.